Refund policy

Returns & Refunds

We want you to be completely happy with your purchase. If you're not satisfied, you may return your item within 90 days of delivery for a full refund or exchange.

How to request a return
To start a return, please email us at [support@smartlivstore.com] with your order number and the reason for the return. We'll respond with instructions within 1–2 business days.

Conditions

• Items must be unused, in their original packaging, and in the same condition you received them.
• Proof of purchase (order confirmation or receipt) is required.
• Return shipping costs may apply unless the item arrived damaged, defective, or incorrect.

Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or full refund at no extra cost to you.

Exceptions
Sale items and gift cards are non-refundable, unless otherwise stated at checkout.